Use a USB-C flash drive instead and start the process from the beginning. If the USB drive is formatted correctly but still not working, try using a different USB brand. You can check if a laptop recognizes the USB and that the BMR image is present. It must be a USB 3.0 drive with 16 GB or 32 GB of storage, formatted as FAT32. Confirm you’re using a supported USB drive. ZIP file and be saved to the root of your USB drive. All recovery image files must be extracted from the original. If so, this might indicate a hardware failure, which will require opening a support case. If available, try installing your USB drive on another Surface Hub and see if you can successfully boot to the drive. Release the Power button but continue to hold the Volume down Keep pressing both buttons until you see the Windows logo.ģ. While pressing the Volume down button, press the Power button.Ģ. Check that you followed these steps, exactly as shown in the previous section, Boot Surface Hub from USB drive, and repeated here:ġ. Try recreating the image using the precise steps listed above to ensure it wasn't damaged during installation. Ensure your USB drive has enough space for the image (the BMR image might occupy more space on the drive than the actual available size). ![]() ![]() Remove any in-between cables that may be in use. Ensure your USB drive is directly connected to the USB port in the compute cartridge, located on the rear of Surface Hub 2S. Try downloading it on another network ideally, a standalone device, not joined to a domain, with open access to the internet (no proxies). Unable to download recovery image from the Surface Recovery website Troubleshooting and common problems Issue When the first-time setup screen appears, remove the USB drive. Surface Hub 2S reboots several times and can take an hour or more to complete the recovery process. If you're prompted for a BitLocker key, select Skip this drive. Select Recover from a drive and Fully clean the drive, and then select Recover. On the language selection screen, select the display language for your Surface Hub 2S. Release the Power button but continue to hold the Volume down button until the Install UI begins. Keep pressing both buttons until you see the Windows logo. While pressing the Volume down button, press the Power button. If the device was unplugged or experienced an abrupt power outage or pulled power cord, wait at least 15 seconds before attempting to boot from USB. Turn off the Hub and then boot from the USB drive. Once the files have finished copying, select the Safely Remove Hardware and Eject Media icon on the taskbar and remove your USB drive.Ĭonnect the USB drive to any USB-C or USB-A port on the Surface Hub 2S. Select all the files from the recovery image folder, copy them to the root of your USB drive, and then select Choose to replace the files in the destination. zip file that you previously downloaded to open it. When the recovery drive is ready, select Finish.ĭouble-click the recovery image. ![]() Some utilities need to be copied to the recovery drive, so this might take a few minutes. Select your USB drive, and then select Next > Create. Make sure to clear the Back up system files to the recovery drive check box and then select Next. In the User Account Control box, select Yes. You may need to enter an admin password or confirm your choice. In the search box on the taskbar, enter recovery drive, and select Create a recovery drive or Recovery Drive from the results. zip file recovery image from the Surface Recovery website and then return to these instructions. Use a USB 3.0 drive with 16 GB or 32 GB of storage, formatted as FAT32.įrom a separate PC, download the.
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